Refund and Returns Policy

Privacy Policy & Refund Policy

Effective Date: February 7, 2025

Last Updated: February 7, 2025

Welcome to CodeWithChitra.com (“Website”). We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy and Refund Policy outline how we collect, use, and protect your information and the conditions for refunds when you purchase courses or ebooks from us.

Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website:

a) Personal Information

  • Name
  • Email address
  • Phone number (if provided)

b) Non-Personal Information

  • Browser type
  • IP address
  • Device information
  • Cookies and tracking data

c) Course and Ebook Access Information

  • Courses and ebooks purchased
  • Progress and quiz results
  • User-generated content (comments, feedback, and interactions on the platform)

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process transactions and provide purchased courses or ebooks
  • To send important notifications, updates, and promotional emails (you can opt out anytime)
  • To improve our courses, quizzes, and services
  • To provide customer support and respond to inquiries
  • To analyze user behavior for improving website performance

3. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our payment processing is handled by Razorpay, ensuring safe transactions. However, no method of data transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Payment gateways for processing transactions (e.g., Razorpay)
  • Service providers who assist us in operating our website
  • Law enforcement authorities if required by law

5. Cookies and Tracking Technologies

We use cookies to enhance user experience. You can modify your browser settings to decline cookies, but this may affect website functionality.

6. Your Rights and Choices

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Opt out of marketing emails

For any data-related requests, contact us at info@codewithchitra.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites. We encourage you to read their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Refund Policy

At CodeWithChitra.com, we offer a 30-day refund policy for our courses and ebooks under the following conditions:

1. Eligibility for Refund

  • Refund requests must be made within 30 days of purchase.
  • The refund applies only to online courses and ebooks purchased directly from our website.
  • To be eligible for a refund, users must not have completed more than 20% of the course content or accessed the entire ebook.

2. Non-Refundable Cases

  • Refunds will not be granted after 30 days from the date of purchase.
  • If a significant portion of the course or ebook has been accessed, refunds will not be issued.
  • Any misuse of the refund policy, such as repeated refunds, will not be entertained.

3. How to Request a Refund

To request a refund, please contact us at info@codewithchitra.com with the following details:

  • Your order number
  • Reason for the refund request
  • Proof of purchase (if required)

Refunds will be processed within 7-10 business days after approval and will be credited to the original payment method.

4. Contact Us

If you have any questions about this Privacy and Refund Policy, please contact us at:

CodeWithChitra
Email: info@codewithchitra.com
Phone No.: 9579411063
Office Address.: Sai Galaxy, Thergaon, Dagadu Patil Nagar, Thergaon, Pimpri-Chinchwad, Maharashtra 411017
Website: https://codewithchitra.com/

By using this website, you agree to the terms outlined in this Privacy Policy and Refund Policy.